PENGARUH KEPUASAN DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN HOTEL

Ambar Kusuma Astuti and Agustini Dyah Respati (2019) PENGARUH KEPUASAN DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN HOTEL. Research Report (Lecturer). Universitas Kristen Duta Wacana, Yogyakarta. (Unpublished)

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Abstract

Hotels have a strategic role in the development of the tourism industry. As one of the destinations for tourism, many hotels have sprung up in Yogyakarta. One of the factors that determine the quality of service to hotel guests is its employees. This study examines antesedent work performance of hotel employees. Some of the predictors used in the study were life satisfaction, job satisfaction, and organizational commitment. This study uses the perspective of social exchange theory. The criteria for the research respondents were married hotel employees. Primary data collection lasts for two months. The number of questionnaires analyzed was 96. In the technical implementation, SPSS software was used to process the research data. The first part of the questionnaire contains the profile of the research respondents. Profile of respondents was analyzed using crosstabs. As for the second part of the questionnaire contains questions about indicators of research variables. The first step that is carried out related to the indicator variable of the study is to pay attention to validity and reliability. To test the validity, a comparison between r count values and r table is used. Whereas to test reliability used cronbach's alpha. From the results of the first validity test, it appears that there are several invalid research indicators. Furthermore, invalid indicators are removed from the testing process. After all the research indicators are declared valid and reliable, then proceed with multiple linear regression testing. In relation to the results of multiple linear regression testing, some items that observe are the adjusted R-square value, F statistical test, and statistical test t. All research hypotheses are supported.

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