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72130001, Richardo Kirana Putra (2020) BUSINESS PROCESS IMPROVEMENT UNTUK LAYANAN KELAS PENGGANTI STUDI KASUS SISTEM INFORMASI UNIVERSITAS KRISTEN DUTA WACANA. Bachelor thesis, Universitas Kristen Duta Wacana.
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72130001_bab2-sd-bab4_lampiran.pdf
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