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11130062, ALEXANDER CHRISTIAN A. (2017) ANALISIS PENGARUH KETIDAKPUASAN KONSUMEN, CITRA MEREK, DAN KEBUTUHAN MENCARI VARIASI TERHADAP KEPUTUSAN PERPINDAHAN MEREK (DARI BLACKBERRY KE SAMSUNG). Final Year Projects (S1) thesis, Universitas Kristen Duta Wacana.
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