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11130071, Danu Budi Prakoso (2019) ANALISIS PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN PADA PENGGUNA JASA PENGIRIMAN BARANG PT.J&T DI DAERAH ISTIMEWA YOGYAKARTA. Bachelor thesis, Universitas Kristen Duta Wacana.
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