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11074619, Diana Pasangka (2014) PENGARUH VARIABELCUSTOMER RELATIONSHIP MANAGEMENT ( MANUSIA, PROSES, TEKNOLOGI, KUALITAS LAYANAN, KUALITAS PRODUK, HARGA) TERHADAP LOYALITAS PELANGGAN SALON FLAURENT JL. KOTABARU YOGYAKARTA. Bachelor thesis, Universitas Kristen Duta Wacana.
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