%0 Thesis
%9 Final Year Projects (S1)
%A Aksa Tepany
%B Pendidikan Bahasa Inggris
%D 2024
%F katalog:9515
%I Universitas Kristen Duta Wacana
%K English for Setanga Lestari employee; English tourism; module training
%T DEVELOPING AN INNOVATIVE ENGLISH LANGUAGE TRAINING MODULE FOR SETANGA LESTARI EMPLOYEES
%U https://katalog.ukdw.ac.id/9515/
%X This product-based final project was made for one of the tourist attractions in West Kalimantan, Sebente Village. This module is divided into five important topics based on the needs analysis conducted by interviewing the tourism owner. The five topics in this module cover many topics, from customer interaction to follow-up after interaction. The content of the material in the module is greetings and introduction, describing places and activities, describing products, and handling complaints. This module was created to help employees develop English language skills for their work, thus improving service performance at work and building professional relationships with foreign tourists.