eprintid: 9249
rev_number: 9
eprint_status: archive
userid: 2098
dir: disk0/00/00/92/49
datestamp: 2024-09-17 02:13:14
lastmod: 2024-09-17 02:13:14
status_changed: 2024-09-17 02:13:14
type: article
metadata_visibility: show
contact_email: repository@staff.ukdw.ac.id
creators_name: , Gabriella Helmi Tirayoh
creators_name: , Perminas Pangeran
creators_id: 0526066702
title: OPERATIONAL RISK MITIGATION BASED ON RISK MANAGEMENT ISO 31000:2018 – BALANCED SCORECARD TO INCREASE THE INCOME AND REPUTATION: CASE STUDY AT IEC
ispublished: pub
subjects: HD61
divisions: fak_bisnis
full_text_status: public
keywords: Balanced Scorecard, ISO 31000:2018, Operational risk; Risk management score
abstract: The  purpose  of  this  study  was  to  evaluate  and  mitigate  operational  risks  in  the International English Center (IEC) to enhance its income and reputation. The research employed an integrated framework that combines ISO 31000:2018 and the Balanced Scorecard. Data collection involved questionnaires and in-depth interviews with the director of the enterprise. Operational risks were assessed across seven dimensions, including  internal  and  external  fraud,  employment  practices  and  workplace safety, clients, product, and business practices, physical property damage, business disruption and  system  failures,  and  task  execution  and  completion,  as  well  as  management processes. The research findings led to the development of a risk management plan based on the integration of ISO 31000:2018 ERM Process and the Balanced Scorecard. Based on the evaluation results, priority attention should be given to the dimensions of task execution and completion, as well as management processes, along with physical property damage. By implementing a combination of these frameworks, the enterprise can not only enhance its income and reputation but also achieve its overall objectives.
date: 2023-06-30
publication: International Journal of Economics Development Research (IJEDR)
volume: 4
number: 1
publisher: Yayasan Riset dan Pengembangan Intelektual
pagerange: 547-567
id_number: doi:10.37385/ijedr.v4i2.2578
refereed: TRUE
issn: 2715-789X
official_url: https://doi.org/10.37385/ijedr.v4i2.2578
funders: gebbytirayoh@gmail.com
citation:   Gabriella Helmi Tirayoh and Perminas Pangeran  (2023) OPERATIONAL RISK MITIGATION BASED ON RISK MANAGEMENT ISO 31000:2018 – BALANCED SCORECARD TO INCREASE THE INCOME AND REPUTATION: CASE STUDY AT IEC.  International Journal of Economics Development Research (IJEDR), 4 (1).  pp. 547-567.  ISSN 2715-789X     
document_url: https://katalog.ukdw.ac.id/9249/1/Operational%20Risk%20Mitigation.pdf