%0 Journal Article
%@ 2715-789X
%A Gabriella Helmi Tirayoh
%A Perminas Pangeran
%D 2023
%F katalog:9249
%I Yayasan Riset dan Pengembangan Intelektual
%J International Journal of Economics Development Research (IJEDR)
%K Balanced Scorecard, ISO 31000:2018, Operational risk; Risk management score
%N 1
%P 547-567
%T OPERATIONAL RISK MITIGATION BASED ON RISK MANAGEMENT ISO 31000:2018 – BALANCED SCORECARD TO INCREASE THE INCOME AND REPUTATION: CASE STUDY AT IEC
%U https://katalog.ukdw.ac.id/9249/
%V 4
%X The  purpose  of  this  study  was  to  evaluate  and  mitigate  operational  risks  in  the International English Center (IEC) to enhance its income and reputation. The research employed an integrated framework that combines ISO 31000:2018 and the Balanced Scorecard. Data collection involved questionnaires and in-depth interviews with the director of the enterprise. Operational risks were assessed across seven dimensions, including  internal  and  external  fraud,  employment  practices  and  workplace safety, clients, product, and business practices, physical property damage, business disruption and  system  failures,  and  task  execution  and  completion,  as  well  as  management processes. The research findings led to the development of a risk management plan based on the integration of ISO 31000:2018 ERM Process and the Balanced Scorecard. Based on the evaluation results, priority attention should be given to the dimensions of task execution and completion, as well as management processes, along with physical property damage. By implementing a combination of these frameworks, the enterprise can not only enhance its income and reputation but also achieve its overall objectives.