?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Yohanes+Michael+Christanto&rft.aufirst=Yohanes+Michael+Christanto&rft.title=International+Journal+of+Innovative+Research+and+Advanced+Studies+(IJIRAS)&rft.atitle=IMPACT+OF+SERVICE+QUALITY+AND+CORPORATE+IMAGE+ON+CUSTOMER+LOYALTY+MEDIATED+BY+CUSTOMER+SATISFACTION+IN+PRIVATE+AND+STATE-OWNED+BANKS+IN+INDONESIA&rft.date=May+2023&rft.volume=10&rft.issn=2394-4404&rft.issue=5&rft.pages=5-12&rft.genre=article