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<http://katalog.ukdw.ac.id/id/eprint/7947> <http://purl.org/dc/terms/title> "MITIGASI RISIKO OPERASIONAL BERBASIS ISO 31000:2018 - BALANCE SCORE CARD UNTUK MENINGKATKAN PENDAPATAN DAN REPUTASI: STUDI KASUS PADA INTERNATIONAL ENGLISH CENTER (IEC)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://katalog.ukdw.ac.id/id/eprint/7947> <http://purl.org/ontology/bibo/abstract> "Penelitian ini bertujuan untuk memitigasi risiko operasional berdasarkan integrasi ISO 31000:2018- Balance Scorecard guna meningkatkan pendapatan dan reputasi International English Center (IEC). Penelitian ini merupakan studi kasus yang dilakukan di International English Center (IEC). Metode analisis penelitian yaitu dengan evaluasi atau asesmen risiko. Data diperoleh melalui pengisian kuesioner dan wawancara dengan direktur perusahaan. Risiko operasional terdiri dari 7 dimensi, antara lain: internal fraud; exsternal fraud; praktik ketenagakerjaan dan keselamatan di tempat kerja; klien, produk dan praktik bisnis; kerusakan aset fisik; gangguan bisnis dan kegagalan sistem; eksekusi, penyelesaian tugas, dan manajemen proses. Hasil dari penelitian ini adalah menghasilkan desain manajemen risiko berbasis ISO 31000:2018 yang terintegrasi Balance Scorecard. Standar ini efektif untuk mengidentifikasi, menganalisis, mengevaluasi, dan menangani risiko operasional dengan bantuan Balanced Scorecard sebagai pedoman untuk mencapai tujuan perusahaan. Berdasarkan hasil evaluasi, yang memerlukan penanganan prioritas adalah dimensi eksekusi, penyelesaian tugas, dan manajemen proses; dimensi kerusakan aset fisik. Penanganan risiko dilakukan dengan membuat program mitigasi risiko. Jika perusahaan menggabungkan kedua standar tersebut maka tidak hanya dapat meningkatkan pendapatan dan reputasi perusahaan tetapi juga tujuan perusahaan dapat tercapai."^^<http://www.w3.org/2001/XMLSchema#string> .
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