?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Gabriella+Helmi+Tirayoh&rft.au=Gabriella+Helmi+Tirayoh&rft.title=MITIGASI+RISIKO+OPERASIONAL+BERBASIS+ISO+31000%3A2018+-+BALANCE+SCORE+CARD+UNTUK+MENINGKATKAN+PENDAPATAN+DAN+REPUTASI%3A+STUDI+KASUS+PADA+INTERNATIONAL+ENGLISH+CENTER+(IEC)&rft.tpages=73&rft.degree=Thesis+(S2)&rft.date=5+August+2023&rft.inst=Universitas+Kristen+Duta+Wacana