?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11140038&rft.au=11140038%2C+NANDA+DIAN+PERMATA&rft.aufirst=NANDA+DIAN+PERMATA&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=PENGARUH+KUALITAS+LAYANANAN+TERHADAP+KEPUASAN+KONSUMEN+J%26T+EXPRESS+DI+YOGYAKARTA&rft.degree=Bachelor&rft.tpages=53&rft.date=July+2018