?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Jessy+Friska+Sitinjak&rft.aufirst=Jessy+Friska+Sitinjak&rft.date=3+December+2022&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=SISTEM+INFORMASI+TRACKING+LAYANAN+KOMPLAIN+KERUSAKAN+FASILITAS+BERBASIS+WEB+STUDI+KASUS+%3A+PT.QHM&rft.degree=Final+Year+Projects+(S1)