?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Caecilia+Ruli+Hikmawati&rft.au=13180047%2C+Caecilia+Ruli+Hikmawati&rft.aulast=13180047&rft.tpages=68&rft.title=IMPLEMENTASI+BALANCE+SCORE+CARD+DAN+KEY+PERFORMANCE+INDICATOR+PADA+PRODUKTIFITAS+CUSTOMER+SERVICE&rft.degree=Masters&rft.inst=Universitas+Kristen+Duta+Wacana&rft.date=27+November+2021