?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=62140001%2C+Astrid+Yustika+Ari+Utama&rft.aufirst=Astrid+Yustika+Ari+Utama&rft.aulast=62140001&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=DESAIN+TAS+UNTUK+CUSTOMER+SERVICE+BANK+DENGAN+SISTEM+MODULAR&rft.tpages=67&rft.date=2019