?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11170305&rft.au=11170305%2C+Genesia+Ivan+Ranni&rft.aufirst=Genesia+Ivan+Ranni&rft.tpages=117&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=ANALISIS+E-SERVICE+QUALITY+SEBAGAI+PENENTU+KEPUASAN+KONSUMEN%3A+PEMBAHASAN+PADA+VIRTUAL+EVENT+WEBINAR.&rft.degree=Bachelor&rft.date=27+November+2021