?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=MONIKA+PAULINA+NATALIE&rft.aulast=11140092&rft.au=11140092%2C+MONIKA+PAULINA+NATALIE&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=PENGARUH+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+KONSUMEN+HARTONO+MALL+DI+DAERAH+ISTIMEWA+YOGYAKARTA&rft.degree=Bachelor&rft.tpages=44&rft.date=February+2018