?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11074619&rft.au=11074619%2C+Diana+Pasangka&rft.aufirst=Diana+Pasangka&rft.title=PENGARUH+VARIABELCUSTOMER+RELATIONSHIP+MANAGEMENT+(+MANUSIA%2C+PROSES%2C+TEKNOLOGI%2C+KUALITAS+LAYANAN%2C+KUALITAS+PRODUK%2C+HARGA)+TERHADAP+LOYALITAS+PELANGGAN+SALON+FLAURENT+JL.+KOTABARU+YOGYAKARTA&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.tpages=70&rft.date=November+2014