?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11074614&rft.au=11074614%2C+Happy&rft.aufirst=Happy&rft.date=October+2011&rft.title=PENGARUH+KUALITAS+LAYANAN+TERHADAP+LOYALITAS+KONSUMEN+PLANET+POOL+CENTRE&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.tpages=45