?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11160085&rft.aufirst=Oktovianus+Ta%E2%80%99dung&rft.au=11160085%2C+Oktovianus+Ta%E2%80%99dung&rft.tpages=53&rft.degree=Final+Year+Projects+(S1)&rft.title=PENGARUH+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+NASABAH+PADA+BANK+BTN+CABANG+YOGYAKARTA&rft.inst=Universitas+Kristen+Duta+Wacana&rft.date=13+February+2021