?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11074537&rft.au=11074537%2C+Vicky+Maharani&rft.aufirst=Vicky+Maharani&rft.tpages=55&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=PENGARUH+KUALITAS+PELAYANAN+TERHADAP+LOYALITAS+KONSUMEN+DI+MIROTA+KAMPUS+C.+SIMANJUNTAK+YOGYAKARTA&rft.degree=Bachelor&rft.date=October+2011