?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11054381&rft.aufirst=Dwi+Cahya+Adhi+Nugroho&rft.au=11054381%2C+Dwi+Cahya+Adhi+Nugroho&rft.tpages=49&rft.date=October+2011&rft.title=ANALISIS+PENGARUH+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+KONSUMEN+PEMAKAI+JASA+HOTEL+DHYANA+PURA+BALI&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor