?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=11074557%2C+Anastasia+Puspitasari+Sanjaya&rft.aulast=11074557&rft.aufirst=Anastasia+Puspitasari+Sanjaya&rft.date=June+2011&rft.title=PENGARUH+KUALITAS+JASA+PELAYANAN+TERHADAP+KEPUASAN+PELANGGAN+SWALAYAN+PJR+DI+KLATEN&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.tpages=61