?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Reflin+Janis&rft.aulast=23070264&rft.au=23070264%2C+Reflin+Janis&rft.date=November+2012&rft.tpages=65&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=SISTEM+INFORMASI+TRACKING+PENANGANAN+KOMPLAIN+KERUSAKAN+FASILITAS+KAMPUS+UKDW&rft.degree=Bachelor