?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=11084709%2C+MARIA+HELENA+CHANDRA&rft.aulast=11084709&rft.aufirst=MARIA+HELENA+CHANDRA&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=ANALISIS+PENGARUH+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+KONSUMEN+PADA+HOTEL+SANTIKA+PREMIERE+YOGYAKARTA&rft.degree=Bachelor&rft.tpages=67&rft.date=November+2012