?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Risnawati+Massora&rft.au=11160035%2C+Risnawati+Massora&rft.aulast=11160035&rft.tpages=51&rft.date=12+September+2020&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor&rft.title=PENGARUH+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+KONSUMEN+PADA+CAF%C3%89+COKLAT+YOGYAKARTA