?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11160058&rft.aufirst=Shirley+Ria+Wiyanto&rft.au=11160058%2C+Shirley+Ria+Wiyanto&rft.title=ANALISIS+PENGARUH+KUALITAS+PRODUK+DAN+KUALITAS+LAYANAN+TERHADAP+KEPUASAN+KONSUMEN+TOKO+OEN%2C+SEMARANG&rft.degree=Final+Year+Projects+(S1)&rft.tpages=47&rft.date=12+September+2020&rft.inst=Universitas+Kristen+Duta+Wacana