?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=ANTON+SAPUTRA&rft.aulast=11084662&rft.au=11084662%2C+ANTON+SAPUTRA&rft.date=June+2012&rft.tpages=72&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=ANALISIS+PENGARUH+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+KONSUMEN+MATAHARI+DEPARTMENT+STORE+DI+MAL+MALIOBORO+YOGYAKARTA&rft.degree=Bachelor