?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11074583&rft.au=11074583%2C+EDY+SUSANTO&rft.aufirst=EDY+SUSANTO&rft.date=June+2012&rft.tpages=61&rft.title=ANALISIS+KEPUASAN+KONSUMEN+TERHADAP+PRODUK+HANDPHONE+BLACKBERRY+PADA+MASYARAKAT+D.I.Y&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor