?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=11044338%2C+YOSEPH+ANTONIUS+DIAZ+ALFFI&rft.aulast=11044338&rft.aufirst=YOSEPH+ANTONIUS+DIAZ+ALFFI&rft.tpages=55&rft.title=PENGARUH+KUALITAS+PELAYANAN+TERHADAP+LOYALITAS+PELANGGAN+DI+PLATINUM+GAMENET&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.date=June+2012