?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=22084501&rft.aufirst=Ivan+Fernando&rft.au=22084501%2C+Ivan+Fernando&rft.tpages=179&rft.date=June+2012&rft.title=ANALISI+QUALITY+OF+SERVICE+DAN+VOICE+VLAN+PADA+JARINGAN+VOIP+(VOICE+OVER+INTERNET+PROTOCOL)&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor