?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=11094774%2C+PRADIPTA+RUTH+DAMAYANTI&rft.aulast=11094774&rft.aufirst=PRADIPTA+RUTH+DAMAYANTI&rft.title=PENGARUH+KUALITAS+PELAYANAN+JASA+TERHADAP+KEPUASAN+PENUMPANG+PADA+PT.+SRIWIJAYA+AIR+DISTRIK+YOGYAKARATA&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.tpages=60&rft.date=June+2013