?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=CHRISTA+OCTALINA+SOETEDJO&rft.aulast=11104865&rft.au=11104865%2C+CHRISTA+OCTALINA+SOETEDJO&rft.title=PENGARUH+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+KONSUMEN+DI+XXI+YOGYAKARTA&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor&rft.date=July+2014&rft.tpages=54