?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=23050058&rft.au=23050058%2C+CHANDRA+BUDI+GUNAWAN&rft.aufirst=CHANDRA+BUDI+GUNAWAN&rft.date=February+2012&rft.title=PROGRAM+BANTU+MANAJEMEN+BISNIS+LAUNDRY+DENGAN+METODE+CUSTOMER+RELATIONSHIP+MANAGEMENT+STUDI+KASUS%3A+PRIMA+LAUNDRY&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.tpages=49