?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11074607&rft.au=11074607%2C+CESARIA+WIDIASTUTI&rft.aufirst=CESARIA+WIDIASTUTI&rft.tpages=64&rft.title=PENGARUH+KUALITAS+JASA+PELAYANAN+TERHADAP+KEPUASAN+PELANGGAN+DI+GRAPARI+TELKOMSEL+YOGYAKARTA&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.date=February+2012