?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=11104877%2C+LUCIA+ERLINDA+MAYA+SARI&rft.aulast=11104877&rft.aufirst=LUCIA+ERLINDA+MAYA+SARI&rft.tpages=75&rft.date=March+2014&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor&rft.title=ANALISIS+FAKTOR-FAKTOR+YANG+MEMPENGARUHI+KEPUASAN+KONSUMEN+MARY+ANNE'S+YOGYAKARTA