?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=11094851%2C+THOMAS+YUDHA+PATRIA&rft.aulast=11094851&rft.aufirst=THOMAS+YUDHA+PATRIA&rft.date=February+2014&rft.tpages=64&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=PENGARUH+SERVICE+QUALITY+TERHADAP+KEPUASAN+KONSUMEN+PADA+PT.+INDONESIA+AIR+ASIA+DI+YOGYAKARTA&rft.degree=Bachelor