?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11094763&rft.au=11094763%2C+SHEILLA+AMANDA&rft.aufirst=SHEILLA+AMANDA&rft.title=ANALISIS+PENGARUH+DIMENSI+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+PELANGGAN+ELLA+ORGANIC+SKIN+CARE+DI+KOTA+SURAKARTA&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor&rft.date=February+2013&rft.tpages=101