?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=11094756%2C+ANASTASIA+LARASATI&rft.aulast=11094756&rft.aufirst=ANASTASIA+LARASATI&rft.date=February+2013&rft.title=PENGARUH+KUALITAS+PELAYANAN+JASA+TERHADAP+KEPUASAN+NASABAH+PT.+ADIRA+FINANCE+YOGYAKARTA&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.tpages=70