?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=72150031%2C+Daniel+Hartono&rft.aulast=72150031&rft.aufirst=Daniel+Hartono&rft.date=29+February+2020&rft.tpages=48&rft.title=PEMBUATAN+LAPORAN+TURN+AROUND+TIME+(TAT)+UNTUK+KLAIM+MENGGUNAKAN+PEGA+FRAMEWORK+STUDI+KASUS+%3APT.+ASURANSI+SINAR+MAS&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor