?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Richardo+Kirana+Putra&rft.au=72130001%2C+Richardo+Kirana+Putra&rft.aulast=72130001&rft.title=BUSINESS+PROCESS+IMPROVEMENT+UNTUK+LAYANAN+KELAS+PENGGANTI+STUDI+KASUS+SISTEM+INFORMASI+UNIVERSITAS+KRISTEN+DUTA+WACANA&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor&rft.date=29+February+2020&rft.tpages=21