?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11160003&rft.au=11160003%2C+Michael+Pikanto&rft.aufirst=Michael+Pikanto&rft.date=29+February+2020&rft.tpages=94&rft.title=ANALISIS+PENGARUH+KUALITAS+LAYANAN+TERHADAP+KEPUASAN+KONSUMEN+STUDI+PADA+JASA+BAND+DI+YOGAKARTA&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor