?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11150016&rft.au=11150016%2C+Otniel+Felix+Yuwono&rft.aufirst=Otniel+Felix+Yuwono&rft.date=29+February+2020&rft.tpages=86&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=PENGARUH+TANGIBLE%2C+RESPONSIVENESS%2C+RELIABILITY+DAN+PRODUCT+QUALITY+TERHADAP+KEPUASAN+KONSUMEN+TUMBAS+MIMIK+MILKSHAKE+AND+COFFEE&rft.degree=Bachelor