11110010, Yeremia Yovian Singgih  (2016) PENGARUH PERCEIVED CUSTOMER CARE, PERCEIVED CUSTOMER VALUE, PERCEIVED OPERATIONAL SECURITY, PERCEIVED SITE SECURITY, PERCEIVED PRIVACY DAN ORGANIZATION PROFILE (KUALITAS E-COMMERCE) TERHADAP KEPUTUSAN PEMBELIAN DI WEBSITE LAZADA.  Bachelor thesis, Universitas Kristen Duta Wacana.