?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Alfritz+James+Whitney&rft.aulast=11120073&rft.au=11120073%2C+Alfritz+James+Whitney&rft.date=February+2016&rft.title=ANALISIS+PENGARUH+KUALITAS+LAYANAN+TERHADAP+KEPUASAN+KONSUMEN+DI+RAY+DIGITAL+YOGYAKARTA&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.tpages=47