?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=JULRIONOBIO+MARIA+DA+SILVA&rft.aulast=11104891&rft.au=11104891%2C+JULRIONOBIO+MARIA+DA+SILVA&rft.title=ANALISIS+PENGARUH+SERVICE+QUALITY+TERHADAP+LOYALITAS+KONSUMEN+PADA+JOGJA+CITY+MALL+YOGYAKARTA&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.tpages=62&rft.date=February+2016