?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11130051&rft.au=11130051%2C+Jenita+Kristiani&rft.aufirst=Jenita+Kristiani&rft.date=February+2017&rft.tpages=54&rft.title=ANALISIS+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+NASABAH+(STUDI+PADA+BANK+BNI+UKDW+CABANG+YOGYAKARTA)&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana