?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Christina+Puspaningtyas&rft.aulast=11130002&rft.au=11130002%2C+Christina+Puspaningtyas&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor&rft.title=ANALISIS+PENGARUH+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+PELANGGAN+JASA+PENERBANGAN+PT+LION+AIR+DI+YOGYAKARTA&rft.tpages=61&rft.date=February+2017