?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=11120013%2C+Serafhina+Saputro&rft.aulast=11120013&rft.aufirst=Serafhina+Saputro&rft.tpages=59&rft.title=PENGARUH+CUSTOMER+RELATIONSHIP+MANAGEMENT+TERHADAP+LOYALITAS+KONSUMEN+STARBUCKS+YOGYAKARTA&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.date=February+2017