?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=11130075&rft.au=11130075%2C+JOSUA+ANDRYANTO+SIAHAAN&rft.aufirst=JOSUA+ANDRYANTO+SIAHAAN&rft.date=July+2017&rft.tpages=69&rft.inst=Universitas+Kristen+Duta+Wacana&rft.title=PENGARUH+KUALITAS+PELAYANAN%2C+KEPERCAYAAN+DAN+KEPUASAN+PELANGGAN+TERHADAP+LOYALITAS+PELANGGAN+DEPARTMENT+STORE+%26+SUPERMARKET+GARDENA+YOGYAKARTA&rft.degree=Bachelor